We often get asked about our rewards program and if that is still in effect during this time.
The answer is YES! We still offer a reward stamp for each $100 spent on a single paid invoice. The only difference is, since our lobby is closed and face-to-face contact is limited, we ask that you please remind us to manually enter your reward for you! You can either call or email us as a reminder!
Thanks,
ACS🐾
We will be CLOSED on Saturday, September 5th AND Monday, September 7th. in honor of Labor Day 🐾
If your pet(s) are in need of emergency veterinary care you can visit the Pet Emergency Clinic at 21 E Mission Ave.
Let's have some fun!
Comment below with your pets dating profile picture 🐶🐾
This post was written by another animal hospital but it mirrors our views on the current situation and how we feel at times. We ask that you please be kind to our doctors and staff as we navigate these difficult times. We all entered this field because we love animals and we try our best for our clients each and every day.
❤️ ACS
Coffee Road Animal Hospital
May 30 at 1:37 PM ·
It is with a heavy heart that we have to put this out there, but we feel the need to write this letter. We understand we have all had our struggles during these uncertain times. And this is not meant to start an argument, but instead offer some insight into our world, while standing as a reminder that how we treat others has an impact.
The veterinary industry is a tough industry. Many of our people got into this line of work because of their love for animals.
That love is seen in our hospital every day.
Sometimes it is mourning with you as your pet prepares to cross the Rainbow Bridge—because some of our people have been with our hospital from the time your beloveds were puppies or kittens.
That love is shown in emergencies when our team does everything in their power to HELP when your pet has been injured or they aren’t behaving like themselves.
That love is felt through empathy when you’ve learned your pet is not well.
It is also given in your annual wellness exams when we get to see your fur babies healthy and bouncing around as they enjoy their lives.
Unfortunately, that love is sometimes met by encasing us in a glass house.
It is met with accusations that we must not love pets because someone is not financially able to pay for their services; forgetting that we are in the business of taking care of animals.
It is met with stones being thrown our way because we are an industry of imperfect humans.
We set our own bar on our quality of care, service, and medicine. We STRIVE to do good work for everyone that walks through our doors. We are aware of our mistakes and shortcomings, most of which are caused by trying to do too much; stretching ourselves too thin. They are discussed at length in meetings, and we do our best to ask ourselves where we can learn to improve with those moments where we do not meet our own expectations through your eyes.
That love for animals and those who care for them is sometimes met with hostility over varying circumstances.
Consider these things when you don’t get a returned call right away or we are running behind for your appointment:
- Someone is having to make the tough decision on quality of life for their pet. They need a little more time.
- Someone just got their very first pet and they have questions about the care and time it takes to be a pet parent. They need a little more time.
- Someone came home to their dog being attacked while they were at work and their dog is requiring all hands on deck. They need more time.
- Someone asks about another pet at home with a different problem. They need a little more time.
- Someone needed a call returned who had many questions and required a little bit of ‘hand holding’ in regards to the situation. They needed a little more time.
The assumption that we are purposely making you wait is incorrect.
The assumption that we are purposely not returning your call is incorrect.
We are busy seeing our clients almost every moment of our day.
New puppies come in and our technicians NEEDED to hug on them a little more because they just got finished in a room where a pet was hurt, sick, or euthanized. Those extra minutes for a little extra love reminds them WHY they chose this profession.
Your doctor is on the floor, soaking in extra face kisses from your dog. Those are minutes they can spare because they JUST had to have an end of life discussion with someone and this reminds them WHY they chose this profession.
An old friend who has been coming to our hospital for years, and just recently got a new puppy, wants to catch up for a second with our receptionist. The same receptionist who just got yelled at over the phone because we couldn’t make the pharmacy fill their medication quicker. The kindness from the client in front of them reminds them WHY they chose this profession.
It is unfortunate that our field is PUSHED to the brink of suicide for several reasons, up to and including angry clients questioning their professionalism, candor, and empathy. We are blasted left and right the moment someone feels we did not meet their needs or standard of perfection. Some people seek to DESTROY their reputation and make their careers and lives miserable from that backlash. Never once caring about the PERSON they’re attacking.
Growing numbers of veterinary professionals are choosing to leave the profession they once loved, or killing themselves because they cannot escape the abuse and judgement of clients. This is unacceptable. It is understandable that anger is a part of the grieving process. But “attacking,” those of us that are trying to help is not okay.
As we mentioned, we KNOW that as a whole, we have areas we can improve and we work on those items. We SEE them and we FEEL them. We are human and we will make mistakes.
With that being said, it does not give anyone the right to come in to our hospital and verbally abuse our staff. No one has the right to come into the hospital and use filthy, derogative language directed at our staff, WHILE other clients sit in the lobby. You do not get to blast our character when you are angry over our performance. We will not tolerate this type of behavior and will happily send your records to another hospital that can hopefully meet your standard and needs in the ways you felt we fell short.
We recognized a need for a place that could accommodate most emergencies. We try to not turn people away and therefore, the more we say yes, the busier we will be.
95% of the time we live in organized chaos and the team works hard every day to deliver quality care. There will be times where we are short-staffed or that you will be one of the people that require a little extra time.
WE ARE PROFESSIONALS, BUT WE ARE HUMAN TOO.
We ask for your patience in these situations.
We ask for a little compassion for our people that come into our hospital every day and are doing everything in their power to juggle the many different cases, situations, and emotions that are involved in our lives daily.
Coffee Road Animal Hospial appreciates our community of people who love us and forgive us of our shortcomings. We appreciate those of you who take the time to show a little bit of kindness when you’re here. We appreciate the trust you have in us to take care of your fur babies in health or sickness.
Thank you and stay safe everyone!
Janessa Moore at Coronado Veterinary Hospital in Arizona originally posted this. She graciously let us use her beautifully written words to express the things we face daily!
It is with a heavy heart that we have to put this out there, but we feel the need to write this letter. We understand we have all had our struggles during these uncertain times. And this is not meant to start an argument, but instead offer some insight into our world, while standing as a reminder that how we treat others has an impact.
The veterinary industry is a tough industry. Many of our people got into this line of work because of their love for animals.
That love is seen in our hospital every day.
Sometimes it is mourning with you as your pet prepares to cross the Rainbow Bridge—because some of our people have been with our hospital from the time your beloveds were puppies or kittens.
That love is shown in emergencies when our team does everything in their power to HELP when your pet has been injured or they aren’t behaving like themselves.
That love is felt through empathy when you’ve learned your pet is not well.
It is also given in your annual wellness exams when we get to see your fur babies healthy and bouncing around as they enjoy their lives.
Unfortunately, that love is sometimes met by encasing us in a glass house.
It is met with accusations that we must not love pets because someone is not financially able to pay for their services; forgetting that we are in the business of taking care of animals.
It is met with stones being thrown our way because we are an industry of imperfect humans.
We set our own bar on our quality of care, service, and medicine. We STRIVE to do good work for everyone that walks through our doors. We are aware of our mistakes and shortcomings, most of which are caused by trying to do too much; stretching ourselves too thin. They are discussed at length in meetings, and we do our best to ask ourselves where we can learn to improve with those moments where we do not meet our own expectations through your eyes.
That love for animals and those who care for them is sometimes met with hostility over varying circumstances.
Consider these things when you don’t get a returned call right away or we are running behind for your appointment:
- Someone is having to make the tough decision on quality of life for their pet. They need a little more time.
- Someone just got their very first pet and they have questions about the care and time it takes to be a pet parent. They need a little more time.
- Someone came home to their dog being attacked while they were at work and their dog is requiring all hands on deck. They need more time.
- Someone asks about another pet at home with a different problem. They need a little more time.
- Someone needed a call returned who had many questions and required a little bit of ‘hand holding’ in regards to the situation. They needed a little more time.
The assumption that we are purposely making you wait is incorrect.
The assumption that we are purposely not returning your call is incorrect.
We are busy seeing our clients almost every moment of our day.
New puppies come in and our technicians NEEDED to hug on them a little more because they just got finished in a room where a pet was hurt, sick, or euthanized. Those extra minutes for a little extra love reminds them WHY they chose this profession.
Your doctor is on the floor, soaking in extra face kisses from your dog. Those are minutes they can spare because they JUST had to have an end of life discussion with someone and this reminds them WHY they chose this profession.
An old friend who has been coming to our hospital for years, and just recently got a new puppy, wants to catch up for a second with our receptionist. The same receptionist who just got yelled at over the phone because we couldn’t make the pharmacy fill their medication quicker. The kindness from the client in front of them reminds them WHY they chose this profession.
It is unfortunate that our field is PUSHED to the brink of suicide for several reasons, up to and including angry clients questioning their professionalism, candor, and empathy. We are blasted left and right the moment someone feels we did not meet their needs or standard of perfection. Some people seek to DESTROY their reputation and make their careers and lives miserable from that backlash. Never once caring about the PERSON they’re attacking.
Growing numbers of veterinary professionals are choosing to leave the profession they once loved, or killing themselves because they cannot escape the abuse and judgement of clients. This is unacceptable. It is understandable that anger is a part of the grieving process. But “attacking,” those of us that are trying to help is not okay.
As we mentioned, we KNOW that as a whole, we have areas we can improve and we work on those items. We SEE them and we FEEL them. We are human and we will make mistakes.
With that being said, it does not give anyone the right to come in to our hospital and verbally abuse our staff. No one has the right to come into the hospital and use filthy, derogative language directed at our staff, WHILE other clients sit in the lobby. You do not get to blast our character when you are angry over our performance. We will not tolerate this type of behavior and will happily send your records to another hospital that can hopefully meet your standard and needs in the ways you felt we fell short.
We recognized a need for a place that could accommodate most emergencies. We try to not turn people away and therefore, the more we say yes, the busier we will be.
95% of the time we live in organized chaos and the team works hard every day to deliver quality care. There will be times where we are short-staffed or that you will be one of the people that require a little extra time.
WE ARE PROFESSIONALS, BUT WE ARE HUMAN TOO.
We ask for your patience in these situations.
We ask for a little compassion for our people that come into our hospital every day and are doing everything in their power to juggle the many different cases, situations, and emotions that are involved in our lives daily.
Coffee Road Animal Hospial appreciates our community of people who love us and forgive us of our shortcomings. We appreciate those of you who take the time to show a little bit of kindness when you’re here. We appreciate the trust you have in us to take care of your fur babies in health or sickness.
Thank you and stay safe everyone!
Janessa Moore at Coronado Veterinary Hospital in Arizona originally posted this. She graciously let us use her beautifully written words to express the things we face daily!
Time for another cover photo contest 📷
Attach your favorite photo of your pet enjoying summer in the comments below. Then, like another picture to vote for our winner! The photo with the most likes will be our winner. The contest will end Monday, July 27th at 2 pm.
Please attach a photo that is horizontal in orientation to be used as a cover photo (like the picture attached above).
"We are anesthesiologists, phlebotomists, oral hygienists, pharmacy technicians, animal wranglers, laboratory technicians and so much more.
And we wouldn't trade this job for anything in the world ❤️"
Let us take a minute to appreciate all of the work that our veterinary technicians and support staff do. And to our licensed veterinary technicians; Jandi, Annie, and Clara, we appreciate you!
We've updated our website!
Meet our staff, visit our FAQ's page, and more!
https://www.animalclinicofspokane.com/
Happy National Cat Day 🐱
We love our feline friends ❤️
❄️❄️❄️
We know it's cold and slick out there!
Feel free to park in our carport, behind the building, for your appointment! We just ask that you temporarily turn off your car to minimize the exhaust output.
❤️ ACS
Our clinic will be reopening tomorrow, January 5th, 2021 with limited staff.
We will also be extending our hours Saturday, January 9th, from 8am to 2pm.
Thank you for your support during these difficult times.
ACS ❤️
Due to a COVID exposure we will be closing our clinic until January 7th, 2021. We will be unable to answer phone calls or emails during this closure.
If your pet is experiencing an emergency, please visit the Pet Emergency Clinic at 21 E Mission Ave.
We're so sorry for the inconvenience.
MERRY CHRISTMAS EVERYBODY 🎄
We will be closing at 12 pm on Thursday, December 24th and will stay closed for the remainder of the week. We will re-open on Monday, December 28th.
If you have an emergency during this time please visit the Pet Emergency Clinic at 21 E Mission Ave.
As a reminder, we will be CLOSED today from 12 pm - 2 pm. And our phones will be directed to our voicemail.
We will be CLOSED on Tuesday, December 15th, from 12 pm - 2 pm, for staff purposes. The phone lines will be directed to our voicemail and our doors will be closed for the 2 hours listed above.
We will be closed on Thursday, November 26th for Thanksgiving! We will resume normal business hours on Friday, November 27th. If you have an emergency the Pet Emergency Clinic is open 24/7.
Here are some things our staff members are thankful for☺️