Construction/excavation next door hit our phone line so we are temporarily without phone or internet access. Phone lines should be back up and running by 1pm.
Attention United Health Care subscribers. It has recently come to our attention that some of you have received correspondence from United Health Care that Dr. Michele Murray is no longer participating in their network. This information is INCORRECT. We have both written and verbal communication that there was an error in the department that manages provider contracting. The reason for removal was based upon false information that Dr. Murray had changed locations and failed to notify the provider relations department. Dr. Murray has not moved and is still providing services at 5301 Roberts Rd. I expect that you will be getting further correspondence from United Health Care explaining the error. Please feel free to contact our office if you should have any further questions or concerns regarding this matter.
Our “temporary” normal...Stay positive Columbus!
PLEASE READ THOROUGHLY, AS THIS NOTICE CONTAINS INSTRUCTIONS FOR YOUR UPCOMING VISIT
To Our Valued Patients:
Given the recent developments of COVID-19, we would like to extend our care and concern to current and future patients. Recommendations of social distancing and isolating have come from all levels of government and community members. During the “Stay-at-Home” period, it is only suggested that you leave your house to get groceries, travel to jobs that are considered essential at this time, medical appointments, and maintain health while exercising outside provided you maintain proper social distancing protocols.
First and foremost, your safety is our priority. We are closely monitoring our office and staff to ensure compliance with safety protocol. We are also making sure our staff are not showing symptoms and are not at risk of exposure. We are are taking extra steps to disinfect all surfaces between patients, use of protective paper, strict hand washing policies, and staff/patient screening. Our staff will wear protective masks when treating patients. We require that our patients utilize masks or face covering that covers both nose and mouth as well. Appointments are scheduled in a manner that will not allow for patients to pass each other in the waiting room and hallways. Please read below for further information regarding appointment protocol.
FOR THE TIME BEING, WE ASK THAT OUR PATIENTS FOLLOW THESE GUIDELINES:
1. FACEMASKS are REQUIRED! Due to the hands-on nature of chiropractic care, our doctors are unable to maintain 6-foot social distancing when treating patients. For everyones safety, staff must wear face masks and patients must wear masks or other facial covering when entering the office. This reduces the risk of potential exposure of COVID-19 to others even if you are asymptomatic.
2. OUR WAITING ROOM IS TEMPORARILY CLOSED. Upon arrival, please CALL our front desk at (614) 771-4200 to CHECK IN. PLEASE WAIT IN YOUR CAR and we will notify you when you may enter. If you do not have a cell phone, please keep an eye out for our staff to come out to get you at your scheduled appointment time. This will be protocol until current restrictions are eased and/or lifted. We are not seeing “walk-in” patients at this time. You must schedule an appointment to make sure that we can properly space appointments and sanitize the office between each patient.
3. PATIENTS ONLY IN THE OFFICE. Friends and family will not be permitted and must stay home or wait in the car (exceptions include a language interpreter or a parent being present for a minor patient). Small children should not be brought into the office at this time and should remain at home with a spouse/guardian/babysitter etc.
4. If you have been feeling ill, running a fever, dry cough or shortness of breath, please STAY HOME and contact your primary care physician or the Ohio Department of Health at 614-722-7221 or Franklin County Public Health 614-525-3160. Dr. Murray will not treat any patients with a temperature of 100+.
Per CDC guidelines we will be screening patients for fevers, dry cough and shortness of breath prior to treatment. Staff is also being monitored and recorded before each daily shift. Anyone who has a fever of 100+ degrees F is not permitted to receive treatment in the office and is directed to COVID-19 testing resources if they have recently experienced associated symptoms. Hand sanitizer is available in office for patient use.
When you find yourself at an appointment, these are the ways to protect yourself and others before, during, and after the visit:
-Make sure you wash your hands before you leave the house.
-Bring sanitizer or disinfectant spray with you. Avoid public transit at all costs, but if you do utilize public transportation, sanitize afterward. In the car, we suggest using wipes on common surfaces and your phone.
-Minimize the stops between your home and the chiropractic office. If possible, do not make extra stops. If you do, wash your hands or use hand sanitizer before continuing travel.
-When you arrive at your appointment, be sure to wash your hands. Also, refrain from unnecessarily touching counter surfaces. Please wash your hands once again when leaving the office.
During a global health crisis, it is everyone's responsibility to practice social distancing, decrease unnecessary risk by self-monitoring possible self-exposure and risk levels.
You may be at risk of COVID-19 if you or someone you have come in contact with someone who has received a COVID-19 positive test, if you are caring for someone who is currently sick and has not yet been tested, if you have recently traveled to an area that has experienced a large number of positive COVID-19 cases, and/or are not feeling well yourself. Keep in mind that symptom onset can range anywhere from 2-14 days post exposure.
Caring for yourself in stressful times is critical. In chiropractic health, it is about maintaining the whole person. How you feel, what you eat, and how you move all impact the body. This is a critical time to make sure your emotional and physical health needs are maintained. Unknowns are all around us, but one thing we know for sure is how we treat our body today will have a lasting impact. We look forward to caring for you soon.
Sincerely,
The Staff of Better Backs Chiropractic
(614) 771-4200
Thank You Mark Carper with See Inside Ohio for providing our office with a virtual tour for Google/Facebook/etc. You can now access the walk-through above under "Welcome Tour".
See Inside Ohio
Thank you Hilliard/Columbus!
