When something goes wrong with your computer and you are in a panic. Firstly, you need to be reassured in the company, handling your situation, cares and prioritizes the situation like you would. This goes beyond being pleasant, but also setting up a pricing structure that allows you to be at ease, know that you will not be treat like you are taking your care to a mechanic. Often the feeling you get at the mechanics shop is he will find any reason to hike the price up regardless if you need it or not. You now feel like you have no choice and just felt like you got taken advantage of, even violated. Our labor rate never changes no matter how much work you might need, just $80 on special. The only time you will ever pay more is if you need a part. We never install or order parts without your approval. We will even explain what that part means for the computer, why you should get it, and how it relates to the problem. Our goal is to treat everyone as a honored guest.