In the late 90s Jeff Potter (President of Cajun Air Inc.) left Louisiana in search of a better paying job in his chosen industry, commercial heating and air conditioning. While he worked at several companies along the way, he realized that the ethics and customer service at these establishments did not fit in with his personal ethics.
Being raised in the Bayous of Louisiana with strong family values, Jeff was deeply troubled by this. Jeff and his wife, Missy, wanted to make a positive change in the industry and did so by starting their own company, Cajun Air.
Before starting his own company, he discovered that many of his colleagues along the way shared his passion for ethical behavior and great customer service.
Soon after starting Cajun Air Inc., he quickly realized that he needed help in the service and management side of the company. He found that help in Andrew Parr, now vice president of Cajun Air, Inc. Andrew was one of the colleagues that had similar ethics and morals. Together with Missy, the three grew the service division of Cajun Air in Atlanta that is based on the ethics and customer service standards that they vowed to use in their business relationships. They kept these ethics and customer service standards solid even during the years of growth and adaptation to the ever-changing market and technology.
In 2012, the three decided to implement paperless technology, digital support, and product in all technician vans resulting in a more efficient and streamlined experience for customers. The company has also embraced the new era of digital technology with cloud-based accounts for techs and clients, real-time GPS tracking with dispatching software, tech web access log in and remote office operations to virtual private network servers. In addition to being more efficient, this new technology helps to safeguard customer information. Even with all the detailed preparation that comes with making plans, complications arise that are out of everyone’s control. One such complication was when Missy was diagnosed with Multiple Sclerosis (also known as MS) in late 2011.
A devastating blow to both Missy and Jeff, it also affected the entire company deeply. After two years Missy decided to put all her extra energy and motivation into expanding the business that she so believed in. Her drive is felt throughout the company, inspiring all techs and clients who meet her. This has led Cajun Air to the current day where we support the MS Society and continue to strive in ethics, growth, and customer service.