There are some HVAC companies out there that give the industry a bad rap. Climate Plus is not one of those companies, putting honesty and customer needs above all else.
Starting as a side business in 1993, Joe Cascone left his job as a service manager in 2005 to pursue a career as owner of Climate Plus.
When he took over the company, it started off with just one person: himself. It slowly was built into a larger business, growing to where it is now with 9 employees that serve residential and commercial applications.
What Makes Climate Plus Stand Out?
There are three main principles the Climate Plus team adheres to that you won’t find anywhere else:
100% honesty: They won’t go into a home trying to sell a person something they don’t need for the sole purpose of making a sale. A woman called two companies before calling Climate Plus with AC troubles. The first two companies gave an estimate without even looking at the unit, and gave her an incorrect assessment; a more expensive one. Climate Plus found the real problem, fixed it, and she was problem-free the rest of the summer. It’s not about the sale for them, it’s about building long-term relationships with customers.
Ability to think outside the box: When a customer called Climate Plus complaining about two of their rooms being too hot during dinner parties, the team found the perfect solution: A portable sensor thermostat that allows the homeowner to control the temperatures in those rooms when needed. Other companies tried to sell them a whole new system. Climate Plus found an easier, less expensive, solution and made the customer happy. That’s what they are all about.
Willingness to go the extra mile: As can be seen above, Climate Plus makes it a priority to do the things their competitors won’t do.
What Can You Expect From Climate Plus?
The Climate Plus employees are held to a high standard, but they always go above and beyond.
For his business, Cascone said he hopes to provide a stable work environment that employs those who want a career-long relationship with the company. He aims to provide top-end pay and gives monthly incentives for the “Employee of the Month.”
But in order to reach these levels, the employees must adhere to the values Cascone believes in the most. Him and his team strive to be honest with the customer when evaluating their systems. They also listen first and talk second so they can completely understand customer concerns and offer solutions accordingly.
Their main goal when servicing customers, Cascone said, is to make sure they and their home are comfortable. You pay a lot of money to live in your house every month, and Climate Plus wants you to always be as comfortable as possible.
When you choose Climate Plus, you know you are getting a company that is there for you whenever you need them. No matter what time of day, or what day of the week, there will someone available to handle your emergency – guaranteed.
For any and all HVAC needs you have, choose a company you can trust each and every time. Call Climate Plus today – our team is always ready to help!