Answering services will answer calls on behalf of your business. Answers to frequently asked question from customers, for example, can be provided to the answering service to relay to callers.
Have you ever called a business for information, only to never heard back from them again? We make sure that every caller gets the information they need, and if we can't provide it, we get them in touch with someone who can.
As a business owner you have to consider both the expectations of customers and what your competitors are doing. By hiring an answering service, you are providing the highest level of customer service available after hours, which is the best way to keep customers happy and remain competitive.
You can talk to us about writing a short script that will appear on the computer screen every time an operator answers one of your calls after hours.
Do you know that approximately 7 out of 10 Americans will hang up on a business if it does not give them a chance to speak with a live agent?
If you’re just starting out with a new business, it’s important that you appear credible to potential new customers. We can give you that professional edge and help attract new business.
Perhaps the real issue with using an automated phone system is that it doesn’t know which contact method is the best way to forward messages to you based on the time of day or the day of the week. When your call routing requires a little more intelligence, we’re always here for you.
To keep your business looking its best, a professional answering service is a great option. By having a live person answer your calls, even after business hours, you can make a great impression on current and prospective clients.
You might have a very competent receptionist, but do you have a plan in place for when they call in sick or want to take a vacation? Having an answering service ready and waiting to take over answering your phones is an excellent idea for a backup plan.
Your answering service will blend seamlessly with your business. Your customers will have no idea that they're speaking to a third party service when they call you.
It’s important to remember that you don’t have to be a giant corporation in order to reap the benefits of having an answering service. Let’s talk about the type of phone activity your small business receives and how we can help you be more productive.
The first telephone answering service was The Doctors Exchange, which started in 1923. A bedridden Margaret Redmond Smith offered to answer calls and take messages for local doctors in Richmond, Virginia.
Unfortunately, your business may have some periods where you could have one hundred people ready to answer the phones and still not be able to keep up with the call volume. When you need serious help during your business’s peak seasons, we’re always happy to help.
In a study by Right Now Technologies, 82 percent of people questioned said they stopped doing business with a company based on a negative customer service experience, and 75 percent of those said they did not give the company a second chance.
Most professional answering services today offer voicemail options that allow customers to leave questions or messages on the system. But they can just as easily be configured to prioritize live voice calls.
The first service designed to intercept and relay telephone messages opened for business in Virginia in 1923. It eventually took the name Hello, Inc., and specialized in handling calls to doctor's offices.
The first telephone answering services took advantage of computer telephone integration systems that automatically answered calls and allowed callers to leave limited information that could be recovered by companies.
Sophisticated technologies mean we can communicate directly with our clients via text, email, fax, or direct access through cell phones and pagers. A variety of delivery channels means you get the message - literally - right away.
A call center is a type of outsourcing service that fields a company's inbound calls or makes bulk outbound calls. These have become increasingly popular among businesses with a high volume of customer interaction.
Operators from professional phone answering services are better equipped to handle customer calls than your run-of-the-mill administrative staff because that’s exactly what they are trained – and paid – to do.
In 1877, Thomas Edison invented the carbon microphone, which helped to produce and amplify sounds in the telephone. This technology was highly successful and was used in telephones until the 1980s.
No matter how you prefer to get your messages, your answering service can meet your needs. You can have them sent to your cell phone or office phone, held until you retrieve them, emailed to you, faxed, or one of many other options.
