Currently serving more than 1,500 clients worldwide, Continental Message Solution (CMS) is an award-winning provider of call center outsourcing solutions based in downtown Columbus, Ohio. Available 24 hours per day, 365 days per year, our call center provides critical communication services to a diverse array of organizations, from Fortune 500 corporations to small businesses.
Combining our customer service experience with innovative technology, we provide 100% personalized solutions that allow clients to reduce costs, increase efficiency, and focus on their core competencies while simultaneously improving the level of support they provide their customers and personnel.
Our solutions include after hours answering, appointment scheduling, daytime virtual receptionist services, order processing, telephone customer service, tier 1 help desk support, and a variety of other personalized call center services.