In observance of Independence Day we are closed Saturday July 4th & Sunday July 5th. Our offices will reopen Monday at 8AM. Happy Birthday America! 🇺🇸🇺🇸🇺🇸
Have a safe and happy holiday! 🎆🎇
Happy Memorial Day from all of us at Fast Response Heating & Cooling!
We support all of our military personnel - if you need assistance, please ask about our military discount.
APP.GETHEARTH.COM
General financing from Fast Response Heating & Cooling | Hearth
To all of our valued customers. Although there was a shutdown of most businesses, we are an essential business and continue to serve those in need of HVAC services. This is an unprecedented time and we will get through this together. With that said, we are taking every precautions made available to us to ensure the safely of our technicians as well as our valued customers. We are following all guidelines of the CDC and want YOU to know that we are here for you if the need arises. Please take care of yourselves and look after one another.
How's your indoor air quality. Go to https://www.fastresponseservice.com/indoor-air-quality to see how we can help.
We are hiring for all positions!!!
***OPEN INTERVIEWS WEDNESDAY AND FRIDAY 9AM-11AM & 1PM-4PM***
HVAC/r Technicians
HVAC/r Installers
Customer Service Reps
Data Entry Clerks
Book-keeping / Accounting
Part Runner / Warehouse assistant
---- PLEASE BRING A RESUME, PLEASE DO NOT SHOW UP WITHOUT ONE WE WILL NOT INTERVIEW YOU
--- DRESS APPROPRIATELY FOR AN ON THE SPOT INTERVIEW
-- PAY DETERMINED OFF YOUR EXPERIENCE
- FAMILY OWNED AND OPERATED, EQUAL OPPORTUNITY EMPLOYER
Fast Response Heating & Cooling updated their business hours.
As the cold weather continues and more of us are turning our furnaces on for the first time, Make sure you check your furnace filters and replace if dirty. 25% of the calls we go on are because the home owner hasn't changed their filter in months and your furnace can't get the proper air flow.
Give us a call if you need your filter changed or are having other issues. #ChangeYourFilter
Come join our growing family cool! We’re continuing to grow and are hiring for our corporate office in Grove city for customer service representatives, administrative assistance, and data entry.
Please send a resume we are looking to fill these positions immediately.
Pay based on experience.
We have full-time and part-time positions available.
FAST RESPONSE HEATING & COOLING
Customer Service Representative
Fast Response Heating & Cooling was founded in 1992. The underlying philosophy on which Fast Response was built is providing exceptional service to our customers, because YOUR comfort is OUR business. That foundational focus remains the same today. Through company dedication to providing its clients with world class service, as well as a 100% satisfaction guarantee, Fast Response has grown by leaps and bounds and we are looking to build our team in our Grove City location.
***** THIS IS PART TIME JOB. *****
SEEKING EXPERIENCED CSR/DISPATCHER TO HANDLE OUR TENNESSEE AREA. HVAC KNOWLEDGE IS A PLUS BUT NOT REQUIRED. *This job will be based out of our Grove City OH location, knowledge of Tennessee is not necessary.*
Job Responsibilities:
Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, completes outbound follow-up calls as needed
Address customer needs and requests with a positive and can-do attitude
Schedule service visits
Dispatch calls to technicians
Input status from technicians
Share information with 3rd parties such as part supply houses or insurance providers
Work independently
Perform other duties/projects assigned from time to time
Qualifications:
Strong attention to detail
Proficiency with multi-tasking, prioritizing, and managing time effectively
Team-Oriented
Effectively provide Customer Service in a high pressure, stressful situation and maintain professional composure
Proficient with Microsoft Office & Outlook
Proven ability to maintain high quality calls
Demonstrated excellence in customer issue resolution across all contact channels (e-mail and phone)
Superior active listening skills; asking clarifying questions to be sure the correct message is understood
Ability to work independently with a high degree of accuracy
Ability to sit for long periods of time using a computer to enter and process customer information
Excellent communication and interpersonal skills
Handling customer complaints or concerns in a professional and courteous manner
Able to multi-task and function in a fast-paced environment
FAST RESPONSE HEATING & COOLING
Dispatcher and Customer Care Agent [PartTime]
