The ๐๐๐ฑ๐ฟ๐ฎ๐น๐ถ๐ป๐ฒ๐ฟ ๐๐ฟ๐ฎ๐๐น๐๐ฝ๐ฎ๐ฐ๐ฒ ๐๐ป๐ฐ๐ฎ๐ฝ๐๐๐น๐ฎ๐๐ถ๐ผ๐ป System from Helitech is designed to separate your home from the earth below entirely. Often times, a crawl space will retain water or moisture, which can create potential rot. Hydraliner will provide complete protection for your home and familyโs health. Click below to learn more. โฌ๏ธโฌ๏ธ
https://www.helitechonline.com/waterproofing/crawlspace/hydraliner/
HELITECHONLINE.COM
Keeping Your Crawlspace Dry
October is National Breast Cancer Awareness Month! Early detection saves lives! ๐
Breast Cancer Awareness Month 2020
It's the first full week of fall and our fall homeowner's checklist is here! ๐โฌ๏ธ
This week's FAQ is from Dennis in Union, MO. Dennis asks "Why does my home have nails popping out of the ceiling?" Here's Burk to talk about what could be causing this issue. #HomeFAQsWithHelitech
HELITECHONLINE.COM
Nails Popping Out of Ceiling
Thanks for your review, Kevin! ๐ #HealYourHome
Mention #MarchMadness and receive a FREE sump pump system upgrade with any full perimeter basement or crawl space waterproofing system. Get the S2 sump pump for the price of the S1 and the S3 sump pump for the S2 price! This is up to a $971 value! Ends April 5th.
Schedule your free inspection today @ www.helitechonline.com
HELITECHONLINE.COM
March Madness Special -- S2 Sump Pump
Don't forget about our #MarchMadness special! Mention March Madness and receive a FREE sump pump system upgrade with any full perimeter basement or crawl space waterproofing system. Get the S2 sump pump for the price of the S1 and the S3 sump pump for the S2 price! This is up to a $971 value! Ends April 5th.
Schedule your free inspection today @ www.helitechonline.com
Opening vents in your crawl space could cause problems for your home. Here's Burk with this weeks #HomeFAQsWithHelitech from Jeffrey in Iowa City, IA.
HELITECHONLINE.COM
FAQ: Should You Open Vents In Your Crawl Space?
We will have a booth this weekend at the home show at the McKendree Metro Rec Plex in O'Fallon Illinois! With incredible live music, top exhibitors, food & drink, and much more, this is going to be one show you and your family will not want to miss!
More information can be found @ http://metrorecplex.com/2021-home-and-garden-show/
Job Description
HELITECH is a family-owned and oriented company that has specialized in deep foundation services since 1987. We are currently looking for a Customer Service Technician to primarily focus on customer care - maximizing opportunities with existing customers and ensuring Helitech's best practices on all projects.
Primary Responsibilities:
โข Visiting customer's homes to identify and resolve customer issues
โข Making repairs and bringing closure to the issue as well as identifying any additional needs
โข Complete callback reports and daily activity logs
โข Identify warranty repair trends in the field relaying information to the Customer Service Manager
โข Other miscellaneous tasks as needed
Requirements Experience:
โข Strong customer orientation and ability to adapt/respond to different personality types
โข Strong emphasis on quality of service and follow-up
โข Basic construction skills and knowledge
โข Excellent communication and listening skills
โข Analytical ability necessary to perform root cause analysis
DUTIES/RESPONSIBILITIES:
IDENTIFY PROBLEMS THE CUSTOMER IS HAVING
MAKE REPAIRS
BRING CLOSURE TO THE ISSUE, WHETHER IT BE REPAIR ON SITE OR SCHEDULE A CREW
IDENTIFY ADDITIONAL NEEDS THE CUSTOMER MAU HAVE AND PROPSE THE SOLUTION
Work Efficiently to bring closure to each customer issue.
If a crew is necessary for repairs, you will work with the Customer Service Team and Scheduling team to schedule that appointment.
You may need to accompany the crew on the repair as a foreman to ensure the repair is done correctly and in a timely manner.
Demands can change from day to day depending on the weather, when this happens you will work with Customer Service Manager in order to plan ahead as far as possible to run emergency call backs which may include after hours and weekends.
ADDITIONAL RESPONSIBILITIES:
Daily activity log
Identify warranty repair trends in the field to customer service manager
Cleanliness, organization of tools or equipment assigned
Call back report to include:
โข Quality pictures that tell the story
โข Detailed notes about what the issue is and the conversations had with customer
โข Report completely filled out
โข Detail drawings if necessary
HELITECH WATERPROOFING & FOUNDATION REPAIR
Customer Service Technician
Did you know that today is #WorldWaterDay? Water is a great resource that keeps us alive, but it can also be a killer for your basement! ๐ฆ
Our basement waterproofing system removes water 7๏ธโฃ 0๏ธโฃ% faster than standard methods of drainage. Combined with its no-clog guarantee, Helitechโs basement waterproofing system is the industryโs best!
Reach out to us today for a FREE estimate and to schedule an appointment!
www.helitechonline.com/waterproofing
