The hotel Night Auditor is an hourly position reporting directly to the Front Desk Supervisor and or General Manager. The Night Auditor is responsible for accurately accounting, balancing, and recording all of the daily transactions in the hotel. The Night Auditor performs check in and check out services for guests.
ESSENTIAL FUNCTIONS:
Audit and Accounting Duties:
-Post and balance the day’s transactions
-Reconcile credit card system to daily transaction list from rooms
-Accurately reconcile all computer “end of day” issues and problems that might occur throughout the work day
-Greets customers immediately with a friendly and sincere welcome
-Demonstrates a commitment to guest service by proactively responding to guest needs and delivering excellent customer service
-Actively listens to customer requests and responds professional and appropriately; ensures prompt resolution of pricing conflicts, stay inconveniences, etc.
-Completes the registration process in an accurate, timely, and courteous manner
Provides welcome packet containing room key, tokens of appreciation, gifts, etc. to guests
-Promptly and courteously answers the telephone, capturing and relaying messages in an accurate and timely manner
-Accepts and records vouchers, credit cards, traveler’s checks, and other forms of payment
-Assists guests with check-out payments or charges
-Ensures rooms and services are correctly accounted for on guest’s statement
-Responds to e-mail requests in a timely and professional manner
-Completes all aspect of front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
-Completes and maintains financial control procedures for cash, vouchers, inventories, and receivables and strictly complies
-Maintains key control and lost-and-found and follows procedures for both
Ensures guest’s ledgers are accurate and monies owed are collected for stay and services
-Other duties as assigned
Safety and Security:
-Recognizes, reports, and corrects conditions which may create security and safety hazards
-Understands and adheres to policies and procedures for the hotel’s key control system
-Participates in on-going safety training
Required Knowledge, Skills, and Abilities:
-Excellent customer service skills
-Ability to multi-task, be organized and exercise good judgement
-Good time management skills
-Ability to read, write, and communicate effectively in English
-Possess proficient accounting and mathematical skills
-Ability to access and accurately input information into a computer using Excel and other software applications
-Proficient with office automation such as calculators, fax, telephone, etc.
-Ability to complete Brand required training within Brand specified time-frame
Education and Experience:
-High school diploma/GED
One (1) year of experience in hotel accounting or related work experience, but not required
Physical and Environmental Conditions:
-Must be able to sit, stand and walk for long periods of time, and be able to bend at the waist and stretch above the head
To Apply, please come in person to:
7799 Interstate 40 East,
Amarillo, TX 79118
*We are located off exit #75, Lakeside Dr. Just east of The Big Texan.
We know that coffee shops and libraries are closed and some of us don't have work space or home offices that are noise-free. If anyone needs a CLEAN, friendly, comfortable, and quiet, "social distancing approved" work space, please contact us!
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Performs a variety of housekeeping services to maintain clean guest rooms according to established brand standards. Visually inspects rooms to assist in identifying maintenance items needed. Assists guests whenever possible by providing linens or providing information as requested. May be asked to assist in laundry/public space when needed. Need to be motivated, be able to work in a fast-paced environment, and be able to assist in other Housekeeping areas. We are looking for a team player.
HOLIDAY INN AMARILLO EAST
Housekeeping Attendant
