NOW HIRING:
Part Time Front Desk Agent.
You will largely be in charge of creating the first experience of each hotel guest, so come prepared with your 'A' game and a friendly smile. Our Guest Service Representatives are responsible for checking guests into and out of the hotel in an accurate, speedy, and courteous manner, handling all payments received via cash, credit cards, checks, or traveler’s checks, and balancing and verifying all monetary transactions in the appropriate accounts. You will ensure that all hotel keys are distributed to the appropriate parties, guest privacy is maintained, and maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues by performing the following duties.
What you will be doing
Offers guests assistance whenever possible
Resolves escalated customer relations issues
Answers inquiries pertaining to hotel policies and services
Responds to and follows up on all guest requests to ensure customers are satisfied with the hotels services and accommodations
Represents and promotes the property in a positive manner
Ensures systems and procedures are in place and followed for guest safety and security
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
Compiles, completes, and distributes reports to all management and relevant staff
Reports any maintenance, security, or safety issues to the appropriate staff.Performs other duties as assigned.
The ideal candidate for this position
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, and Brand computer systems
High school diploma or general education degree (GED); or equivalent combination of education and experience.
You will largely be in charge of creating the first experience of each hotel guest, so come prepared with your 'A' game and a friendly smile. Our Guest Service Representatives are responsible for checking guests into and out of the hotel in an accurate, speedy, and courteous manner, handling all payments received via cash, credit cards, checks, or traveler’s checks, and balancing and verifying all monetary transactions in the appropriate accounts. You will ensure that all hotel keys are distributed to the appropriate parties, guest privacy is maintained, and maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues by performing the following duties.
What you will be doing
Offers guests assistance whenever possible
Resolves escalated customer relations issues
Answers inquiries pertaining to hotel policies and services
Responds to and follows up on all guest requests to ensure customers are satisfied with the hotels services and accommodations
Represents and promotes the property in a positive manner
Ensures systems and procedures are in place and followed for guest safety and security
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
Compiles, completes, and distributes reports to all management and relevant staff
Reports any maintenance, security, or safety issues to the appropriate staff.Performs other duties as assigned.
The ideal candidate for this position
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, and Brand computer systems
High school diploma or general education degree (GED); or equivalent combination of education and experience.
HOLIDAY INN EXPRESS HARRISBURG SW - MECHANICSBURG
Front Desk Agent
Heroes Rate
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Holiday Inn Express Harrisburg SW - Mechanicsburg added 28 new photos.
March 19 at 6:46 PM ·
Responsible for the cleaning of guest rooms, public area, and assisting with laundry by performing the following duties.
What you will be doing
Changes and replaces all bed linens and towels
Sanitizes and cleans all restrooms
Dusts and wipes all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture
Vacuums and mops all floors
Restocks all room amenities
Responsible for assuring that all rooms are set up to company standards
Cleans and maintains personal workstation by properly stocking it with sheets, towels, and amneities
Responsible for offering guests assistance whenever possible
Answers inquiries pertaining to hotel policies and services
Responds to and follows-up on all guest requests to ensure customers are satisfied with the hotel's services and accomodations
Responsible for positively representing and promoting the property
Ensures that systems and procedures are in place and followed for guest safety and security
Completes daily housekeeping report
Informs the Executive Housekeeper or Front Desk staff when the rooms are ready for new customers
Reports any maintenance, security, or safety issues to the appropriate staff
Performs other related duties as assigned.
The ideal candidate for this position
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations.
Benefits
Medical/Dental/Vision
401K
Direct Deposit
Voluntary benefits
Free onsite parking
Discounted meals and hotel stay
Holiday pay
HOLIDAY INN EXPRESS HARRISBURG SW - MECHANICSBURG
Housekeeper
