HIRING -
Front Desk Agent/Night Auditor
DAYS : FRIDAY, SATURDAY AND SUNDAY
HOURS: 11pm-7am
Duties and Responsibilities:
− Come to work on time.
− Able to work a flexible schedule.
− Personal appearance is kept clean and professional.
− Always greet guests in a friendly and professional manner according to the Hotel's standards.
− Ability to courteously engage with, to attentively listen to and respect diverse groups of guests.
− Perform accurate check-ins & check-outs as well as other necessary Property Management System functions.
− Answers the telephone in a timely and professional manner.
− Make reservations over the phone using proper techniques.
− Efficiently handles all payments received and the cash drawer kept balanced.
− Responsible for maintaining and recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues.
− Anticipate and address guest's service needs.
− Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
− Promote a safe working environment; adhere to all safety and security policies and procedures.
− Is aware of emergency procedures and abides to applicable state and local regulations.
− Is knowledgeable with the hotel's marketing program, specials & packages and is able to use sales techniques to maximize revenue and occupancy levels.
− Knows all hotel services, features and local attractions to respond to guest inquiries accurately.
− Attends scheduled meetings and necessary training sessions as requested.
− Maintain confidentiality of guest information and pertinent hotel data.
− Complies with Brand Standard requirements.
− Comply with the hotel's Policies, Procedures and Code of Ethics.
− Keeps the work area clean, the lobby tidy.
− Performs other duties as required or assigned.
Physical, Mental and Environmental Demands:
− Must be able to stand for extended periods of time.
− Must be able to lift, push and pull 25 lbs. and carry up to 25 lbs.
− Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
− Must have the manual dexterity and coordination to operate all office equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience and Basic Expectations:
− Experience in OPERA (a plus but not required).
− Excellent communication, customer service and time management skills.
− Able to organize, plan ahead and manage workload.
− A team player, yet able to work independently.
− Ability to work effectively in a fast paced environment.
− Excellent computer skills, specifically Microsoft Office and use of the internet.
− Must be able to work with sensitive and confidential material.
PLEASE DON'T APPLY IF YOU CAN'T WORK OVERNIGHTS, WEEKENDS AND HOLIDAYS.
PLEASE DON'T APPLY IF YOU CANT WORK
DAYS : FRIDAY, SATURDAY AND SUNDAY
HOURS: 11PM-7AM Job Type: Part-time
EMAIL - ganashiexpress@gmail.com or Call (559)661-7400
Our hotel and corporate teams are working exceptionally hard to manage the impacts of the Covid-19 outbreak, and our primary focus is of course the health and well being of all our guests and colleagues while staying with us in Madera CA. Please call our office at (559)661-7400 and ask for special rates.
At *Holiday Inn Express®* our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.The Holiday Inn Express Madera Ca 93637. We are looking for a Front Desk Representative to join our busy and professional team. *QUALIFICATIONS and REQUIREMENTS* The ideal candidate is likely to have worked in a hotel environment, be able to demonstrate initiative and be someone who has a reputation for delivering great service.
PLEASE DON'T APPLY IF YOU CAN'T WORK WEEKENDS AND HOLIDAYS
Holiday Inn Express Madera
Phone: (559)661-7400
Fax: (559)673-4800
Email: ganashiexpress@gmail.com
Website: www.hiexpress.com
