To Our Guests:
Nothing is more important than the health and well-being of our guests and team members. We take standards for hygiene and cleanliness very seriously and our management team has been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the Coronavirus (COVID-19), and we are following the guidelines from these agencies, local health departments, and the brand on appropriate hygiene standards. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand washing hygiene and cleaning product specifications to guest rooms and common area cleaning procedures.
We recognize that the COVID-19 virus has required all of us to be more thoughtful as we go through our daily activities. We would like to share with you some of the additional measures we are taking – on top of our already-stringent safety and cleanliness standards – to ensure that our hotel remains a safe place for our guests to stay during the current outbreak:
• We have formed an internal team to monitor updates and recommendations issued by the Centers for Disease Control (CDC) and state and local public health departments. This team is responsible for proactively communicating with our franchise partners and team leaders at the hotel level to ensure that our procedures and practices meet or exceed all recommended guidelines.
• Sanitization, safety and health processes are reviewed with the hotel staff every day prior to each shift and we have shared up-to-date resources and tools with our franchise partners and team members to help them stay clean, healthy and informed.
• We are following a comprehensive cleaning and sanitization process that includes a vigilant procedure for disinfecting all hard surfaces, doors and handles.
• We have increased the frequency of cleaning and disinfecting of all high-traffic areas and we are providing hand sanitizer for guests and team members both proactively and upon request.
• We are strictly enforcing our current policy of requiring team members to stay home if they are not feeling well or have a fever.
• We have re-emphasized our internal training to focus on frequent and proper hand-washing and personal hygiene.
In addition, our associates are expected to follow the CDC recommendations for everyday preventive actions to help prevent the spread of respiratory diseases, and we encourage you to do the same. These include:
• Avoiding close contact with people who are sick.
• Avoiding touching your eyes, nose, and mouth.
• Covering your cough or sneeze with a tissue, then throw the tissue in the trash.
• Washing your hands often with soap and warm water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
Again, your health and safety is our utmost priority and our team is committed to making your stay a pleasant one. We hope you will choose to continue your stay with us in the days and weeks ahead.
Guests' needs are on our mind 24/7.
http://www.holidayinn.com/desmoinesia?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
#DidYouKnow?
http://www.ihg.com/rewardsclub?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
We gave you plenty of space with the amenities you'll love.
http://www.holidayinn.com/desmoinesia?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
SUMMARY
Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures.
• Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve customer satisfaction.
• Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
• Develops and maintains guest information files regarding the property, community and surrounding attractions.
• Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
• Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.
• Sends out letters of confirmation or returns checks when registration cannot be accepted.
• Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.
• Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.
• Patrols public rooms, investigates disturbances, and resolves conflicts.
• Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.
• Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
• Train, oversee, and cover Van Driver and Housemen positions when necessary
To view full job description and application, visit: https://secure.jobappnetwork.com/apply/c_kinsh/l_en/Guest-Service-Manager-job-Urbandale-IA-US-4577404.html
HOLIDAY INN & SUITES DES MOINES-NORTHWEST
Guest Service Manager
Meet, discuss, reach a solution. Repeat.
http://www.desmoinesiowaevents.com?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
Climb into a cozy bed, pull up a fluffy comforter and pick between a firm or soft pillow.
http://www.holidayinn.com/desmoinesia?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
#DidYouKnow?
http://www.ihg.com/rewardsclub?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
Describe us in three words.
http://www.holidayinn.com/desmoinesia?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
Let's talk business.
http://www.desmoinesiowaevents.com?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
#DidYouKnow?
http://www.ihg.com/rewardsclub?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
Your retreat from adventure.
http://www.holidayinn.com/desmoinesia?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
#DidYouKnow?
http://www.ihg.com/rewardsclub?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
Answer your email from your room or leave them speechless in our meeting room. Then celebrate your success at the bar downstairs.
http://www.desmoinesiowaevents.com?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
Thankful to have been nominated as one of the top three businesses in both "Best Hotel/Lodging" AND "Best Place to Host a Business Meeting" categories! Thank you to everyone who voted for us!
UNIQUELYURBANDALE.COM
2020 Best in Class Nominees Announced
Urbandale Chamber of Commerce
November 9 at 3:17 PM ·
Our 2020 Best in Class Nominees have been announced! Congratulations to our nominees! Bunker Labs DSM, Deerfield Retirement Community Mosaic in Central Iowa Computer Repair of Des Moines Cumulus Media Nexus 6 Copycat Prints Real Connections Counseling, LLC Keystone Chiropractic Thrive Family Chiropractic 515.635.1161 Vero Chiropractic Fusion Boutique Plaza Florist & Gifts Des Moines Buccaneers Flix Brewhouse Horizon Events Center Holiday Inn & Suites Des Moines-Northwest Hotel Renovo Revel Friedrichs Coffee F&O's - Felix and Oscar's In the Bag Corporate Cuisine THE URBAN GRILL Creative DSM - Digital & Social Marketing Webspec Jennifer Paulsen, Realtor Casee Woodley, Realtor Samantha Winebrenner-Realtor Anderson Properties Cushman & Wakefield Blake Overton Mortgage Team Nmls#1651000 Two Rivers Bank & Trust Midwest Family Lending AO Wealth Advisory Monica Hoover Shelter Insurance Ben Buenzow - State Farm Agent MMIT Business Solutions Group ATW Training Solutions Upper Iowa University Urbandale Community School District BALL TEAM, LLC Construction Services LLAB Electric Superstorm Restoration 1Collision R Jones BMW of Des Moines Shade Tree Auto Foundry Distilling Company Quality Manufacturing Corporation Sink Paper and Packaging
https://uniquelyurbandale.com/2020/11/2020-best-in-class-nominees-announced/
We will be announcing the winner on Thursday, November 19th during our virtual Sample Urbandale, A Celebration of Business
Our 2020 Best in Class Nominees have been announced! Congratulations to our nominees! Bunker Labs DSM, Deerfield Retirement Community Mosaic in Central Iowa Computer Repair of Des Moines Cumulus Media Nexus 6 Copycat Prints Real Connections Counseling, LLC Keystone Chiropractic Thrive Family Chiropractic 515.635.1161 Vero Chiropractic Fusion Boutique Plaza Florist & Gifts Des Moines Buccaneers Flix Brewhouse Horizon Events Center Holiday Inn & Suites Des Moines-Northwest Hotel Renovo Revel Friedrichs Coffee F&O's - Felix and Oscar's In the Bag Corporate Cuisine THE URBAN GRILL Creative DSM - Digital & Social Marketing Webspec Jennifer Paulsen, Realtor Casee Woodley, Realtor Samantha Winebrenner-Realtor Anderson Properties Cushman & Wakefield Blake Overton Mortgage Team Nmls#1651000 Two Rivers Bank & Trust Midwest Family Lending AO Wealth Advisory Monica Hoover Shelter Insurance Ben Buenzow - State Farm Agent MMIT Business Solutions Group ATW Training Solutions Upper Iowa University Urbandale Community School District BALL TEAM, LLC Construction Services LLAB Electric Superstorm Restoration 1Collision R Jones BMW of Des Moines Shade Tree Auto Foundry Distilling Company Quality Manufacturing Corporation Sink Paper and Packaging
https://uniquelyurbandale.com/2020/11/2020-best-in-class-nominees-announced/
We will be announcing the winner on Thursday, November 19th during our virtual Sample Urbandale, A Celebration of Business
UNIQUELYURBANDALE.COM
2020 Best in Class Nominees Announced
Plan it with us!
http://www.desmoinesiowaevents.com?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
#DidYouKnow?
http://www.ihg.com/rewardsclub?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
Describe us in three words.
http://www.holidayinn.com/desmoinesia?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
Let's talk business.
http://www.desmoinesiowaevents.com?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
#DidYouKnow?
http://www.ihg.com/rewardsclub?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
It's never too early to start planning your special event. http://www.desmoinesiowaevents.com?utm_campaign=meetedgar&utm_medium=social&utm_source=meetedgar.com
