We all work right next to each other. Even though I might be on the phone, with a customer in front of me, I still know what is going on with the phones, so when you call, if you identify yourself and give a description of what you are calling about, the receptionist will be able to interrupt me with the info. Give some details to whomever answers the phone. They are sitting right next to me, and they can quickly relay the situation in about 8 seconds, and I can give them an answer in about 5 seconds, and wala! it’s taken care of. This is a time sensitive business, and many times we are juggling calls between investors, borrowers, title companies, and realtors, and the information we gather has to be quick and accurate. Quality service and accuracy are paramount in our company.