With your individual or family legal plan, you can contact your law firm for personal legal advice or assistance, even 24/7 for covered emergencies. No legal issue is too big or too small. Were here to help.How it works:Legal Matters - Consultation/ Advice:A lawyer will call you back within 8 Business Hours or the staff will offer a phone appointment when needed.If your law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.If your law firm cannot reach you via phone within 3 attempts in no more than 3 Business Days, your law firm will use another method of communication to let you know they are trying to contact you.Legal Matters Time Sensitive Need/ Response:If you have a legal matter requiring immediate review due to a deadline, hearing date or required response, your call will be transferred directly to a lawyer or your lawyer will call you back within 1 Business Hour or the lawyers staff will offer a phone appointment when needed.If you have a legal matter requiring immediate review due to a pending deadline, hearing date or response, and your law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made within 4 Business Hours after the first call attempt.If your law firm cannot not reach you regarding your call requiring an immediate review due to a pending deadline, hearing date or response, your law firm will will use another method of communication to let you know they are trying to contact you after all 3 call attempts have been made.Legal Matters Emergency Situation:24/7 emergency access to a LegalShield attorney through a dedicated phone line is available when you encounter a covered emergency situation such as:If you're arrested or detainedIf you're seriously injured in an auto accidentIf you're served a criminal warrantIf the state attempts to take your child(ren)