There are many people out there who will only write reviews when they have a bad experience with something. They don't want to take the time praising a place unless it, very literally, went above and beyond. But, give them one bad experience and they'll be the first to write a negative review.In addition to that, are you familiar with the saying, "One bad thing outweighs all the good things?" Well, that plays a really big role here. One place can't please everybody - Someone isn't going to like it; a family might be installed in the busy time and the service is slower than normal; All the special order parts you want are out of stock. It's an unfortunate turn of events that could unfold, but writing one bad review in a sea full of good ones is more than likely going to impact that company negatively. Despite all the good, the bad is what people remember. Its unfortunate, because when a company like Nationwide tries to make every single person "Raving Fans" it doesn't always work out