80% of consumers use social media to engage with brands and 1/3 of Americans use social media to complain about a product or poor customer service. Of the Americans who sent customer service requests over social media, 84% received a response.
What does this mean for your brand? If you're not focusing on social customer care, you're probably falling behind. How do you get (and stay) ahead of your competitors’ level of social customer care?
Have a strategy that corresponds with the type of social customer care issues you receive and the right tools to help you put it into action.
Read more in our blog: https://app.nuvi.com/n/ipf9ii
NUVI.COM
Nuvi | How Social Listening AI helps You see the Big Picture of Social Engagement Marketing
Nuvi updated their website address.
In honor of #NationalComicBookDay, we monitored the conversation about comic books to try to understand how and why they've enjoyed continued relevance in pop culture over the years.
We identified a number of possibilities from the trending terms associated with comic books, including the insight they provide, perspective on life, and nostalgia for early memories linked to comic books.
In short, it seems like comic book stories address themes of human nature and political issues that continually re-surface, so they remain pertinent even as time progresses and trends change.
Want to read more about what we found with our Comic Book monitors? Check our our latest blog: https://app.nuvi.com/n/5i49pe
Are there any reasons we missed? Why do you like comic books? Feel free to let us know in the comments!
NUVI.COM
Nuvi | Nuvi Listens: Why Do Comic Books Hold Such Lasting Cultural Power?
Q: What do Nuvi Listen and Nuvi Engage have in common?
A: They're built on the Nuvi Language Engage, our proprietary NLP! Our language engine analyzes social data for factors like language, keywords, intent, sentiment, emotion, vulgarity, and more with industry-leading accuracy. In Listen, these attributes can be mapped with visuals or compared (overtime or with competitors). For Engage, the engine can be used to auto-categorize incoming messages, comments, and mentions into queues so each question can be delivered to and answered by the team specialized on that topic.
https://app.nuvi.com/n/8g5sob
NUVI.COM
NUVI | Customer Engagement Platform
We'd like to thank Markus Geisler for having Nuvi's own Brian Collier and Dan Haslam in his #CX20 class to discuss Nuvi's AI, emotion analytics and tools for social customer experience enhancement at the enterprise level!
Dr. Geisler is a marketing professor at Schulich School, an associate editor at the Journal of Marketing, and an expert in analyzing the ways marketing technology dynamically shapes human behavior.
Brian and Dan explained how Nuvi analyzes data with the Nuvi Language Engine, providing holistic social data insights that include customer sentiment and emotional impact, and empowering brands to make meaningful connections with their audiences. Thank you for listening, #CX20 students!
2020 has been a rollercoaster for everyone—even large corporations like Disney couldn't avoid the effects of the economic crisis. Where does Baby Yoda fit in? Read our latest blog to find out how the unexpected "The Mandalorian" star ties into Disney's bottom line, and our prediction for The Child's future: https://app.nuvi.com/n/359e05 Tag a Star Wars fan in the comments!
NUVI.COM
Nuvi | The Mandalorian: A Social Listening Analysis of 2020 Sales, Social Discussion, and Season 2 Predictions
We've listened to the conversation about Breast Cancer Awareness Month to find what people have been sharing in digital spaces and how they feel about it. Read our latest blog to learn more and see Nuvi's emotion analysis in action: https://app.nuvi.com/n/j1d9j1
Beneath Nuvi's easy to use UI is a powerful AI that ingests 500 mentions per second and recognizes 138 countries, 20 languages, and 20 language facets. It can predict the sentiment of social media posts with an industry-leading 80% accuracy. Want to learn more about the AI powering our products? Read our latest blog: https://app.nuvi.com/n/7uhnah
NUVI.COM
Nuvi | Nuvi’s Customer Experience Solutions are Built on Advanced AI
According to CDC Data, each year in the United States more than 250,000 people get breast cancer and 42,000 lose their lives. Early detection screenings, breast health education, and a supportive community are essential to our fight against this disease. We're proud to join the effort to increase awareness about breast cancer. Learn more at: https://app.nuvi.com/n/ve3axh
Nuvi's Natural Language Processing (NLP) engine was completed in January of 2020 and achieved an industry-leading 80% data analysis accuracy. The NLP is capable of ingesting over 500 mentions per second and recognizes 138 countries, 20 languages, and 20 language facets.
But we didn't stop there. At Nuvi, we understand the constant work required to keep our clients ahead of the curve.
Since it's release in January, the Nuvi Language Engine has improved its analysis of the Japanese, Spanish, and Portuguese languages. We also released emotion analytics in July to improve the analytical breadth that Nuvi provides.
With the ability to pull from hundreds of sources such as social platforms, blogs, RSS feeds, reviews, and more, you'll get the most accurate and actionable insights from the widest range of data.
See for yourself: https://app.nuvi.com/n/5z4153
NUVI.COM
Nuvi | Industry-Leading Social Listening Platform
"Content is king," may be a cliche at this point, but there's still some truth to the statement. Content may not have a monarchy, but it 𝐢𝐬 one factor that can set your brand apart from your competitors.
It takes some organizations years to master the content management process. We'll help you save some time by sharing what we've learned to make content creation and publishing as efficient as possible:
Step 1: Plan your Content Strategy
Step 2: Create Content
Step 3: Editing and Content Approval
Step 4: Publishing and Distribution
Step 5: Content Maintenance
Interested in learning more about how and why these steps work? Check out our latest blog: https://app.nuvi.com/n/ryzkwy
NUVI.COM
Nuvi | How to Master the Content Management Process
Halloween 2020 is presenting some unique challenges for fans of the spooky season. Thankfully, many Halloween enthusiasts have risen to the occasion and shared their socially-distanced celebration and decor ideas. We used Nuvi Listen and Analyze to uncover the trending stories, words, and emotions surrounding Halloween this year: https://app.nuvi.com/n/15bh6t
Thank you @DrGiesler for joining our webinar to demonstrate the necessity of #empathy and emotion in today's marketplace. Check out Dr. Giesler's website for more resources on creating empathetic marketing strategies: https://app.nuvi.com/n/w9kigc
MGIESLER.COM
Markus Giesler | Official Website and Blog
Enterprise companies need data-driven marketing. But that’s not all they need. Enhance, engage, and measure the impact of your customer experience all in one platform with Nuvi. https://app.nuvi.com/n/bs89x6
It’s your last chance to register for our webinar! Don’t miss this opportunity to learn from our guest speaker, Dr. Markus Giesler, who has been named “one of the best recognized experts studying high-technology consumer behavior” by WIRED. https://app.nuvi.com/n/vwv4om
There are plenty of lessons to be learned from leading consumer brands’ strategies. What's one thing they’re focusing on right now? Empathy. In our upcoming webinar on October 29th at 10 am MST, we’ll explain how to create and manage empathetic customer experiences. Our guest speaker, Dr. Markus Giesler, draws from his experience consulting leading global brands like Apple, Google, and BMW. Register for free: https://app.nuvi.com/n/w8autd
In a difficult economy, forming an emotional connection with your customers is more important than ever if you want to remain on their radar. How can you leverage and operationalize emotions in your customers' journey? Register for our upcoming webinar, “Designing Empathy Experiences: The New Way to Customer Loyalty and ROI” taking place at 10 am MST on October 29th, to find out: https://app.nuvi.com/n/qbd0gw
NUVI.COM
NUVI Webinar | Designing Empathy Experiences: The New Way to Customer Loyalty and ROI—October 29 10AM
My, how far we've come. #customerexperience #CX #socialcx #socialmediamarketing
#nuviistheway #nuvi
Just so we get this clear. #cx #customerexperience #socialmediamarketing #socialmedia #nuviistheway #nuvi
This year, upgrade to a complete customer experience platform with a social twist. Social listening, planning, publishing, customer engagement, analytics, location-based mgmt, reviews, and content creation.
On average, businesses get $5.20 for $1 spent when successfully using influencers to boost their online reputation. A common mistake most businesses make is not being able to identify influencers with similar audience demographics. Learn more about how to boost your reputation and revenue through powerful influencer identification and marketing. #socialmediamarketing #customerexperience #nuvi #socialmedia #marketing #influencer #nuviistheway
https://nuvi.me/glugvm
NUVI.COM
How Influencer Marketing Can Improve Your Online Reputation | Nuvi
Our friends at York's Schulich School of Business compiled a list of the best 52 CX books out there. Check it out!
https://nuvi.me/q8xaxx
GOODREADS.COM
Olivia’s 'cx20' books on Goodreads (52 books)
