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https://servicemaster-dcs.com/reconstruction-guide We understand how stressful reconstruction can be. You just want life to get back to normal as quickly as possible. And that’s what ServiceMaster Restore® delivers. In the middle of a chaotic time, we are here to listen and support you from start to finish. Most likely, this is the first time you’ve been in this situation. While we understand your situation is unique, we have helped homeowners navigate through this process countless times. We’ve learned through the years that communication is key, so we pledge to keep you informed. That’s why we created this guide for you. Your ServiceMaster Restore Project Manager will review this guide with you. This guide will help explain the restoration process and answer some of the questions you may have. We encourage you to review the Frequently Asked Questions at the end of this guide, and let us know if you have any other questions during the project. A reconstruction project typically involves several phases. Through it all, your ServiceMaster Restore Project Manager will ensure you understand what is happening and give you the information you need to make the best decisions for your home. While each project is unique, the information in this guide is designed to provide you with a general understanding of the steps involved in restoring a home. We hope it will offer some insight and help answer your questions. SERVICEMASTER-DCS.COM Reconstruction Guide » ServiceMaster DCS

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Clean floors. Steam-clean or shampoo carpets. Water / Fire damage restoration. Mold remediation. Moving contents. SERVICEMASTER DISASTER CLEAN UP SERVICES Cleaning and Restoration Technician

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ServiceMaster Disaster Clean Up Services updated their website address.

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ServiceMaster DCS is looking for someone to add to our carpet cleaning crew. This crew member would also be included in our disaster restoration crew. In addition to cleaning carpets, we specialize in residential and commercial disaster cleanup; water damage remediation which consists of water extraction, drying services, and restoration; fire damage, cleaning of contents and structure; and mold remediation. We also clean upholstery, ceramic tile, HVAC ducts, and other post-construction cleaning services. - Must be motivated and reliable. Scheduled work week is generally Monday-Friday 7:30 am -4 pm. - Must be available nights and weekends, as this position will require you to be on-call rotation for emergencies - Must be able to lift minimum of 50 pounds. - 3 years of carpet cleaning experience is required. IICRC Carpet Cleaning Technician preferred. - Candidate must have a valid driver’s license, good driving record, and reliable transportation. - Candidate must be able to pass a background check (before hire & every year) due to insurance requirements. Only seriously interested individuals should reply to this email. Please be sure to include your resume when responding. Compensation varies based on experience. Compensation: $12-$16 per hour, depending on experience. Paid weekly. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. SERVICEMASTER DISASTER CLEAN UP SERVICES Carpet Cleaning Technician

Position Overview Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers. Job Responsibilities Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site. Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor Completes assigned jobs according to company processes while maintaining quality control on each job Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency Responsible for making daily adjustments to the drying plan based on meter readings Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies Job Requirements High school graduate or equivalent Experience in the restoration or construction industry not required but preferred Valid Drivers’ License and satisfactory driving record Good verbal and written and communication skills Good customer service skills Experience with using mobile software to enter data Can read and follow product label usage instructions Reports to work on time in a clean, complete uniform Must be able to prioritize activities and meet deadlines Certifications are not required but preferred: WTR – Water Damage Restoration Technician ASD – Applied Structural Drying Technician Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. Express or exchange ideas with others quickly, receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face Use visual acuity to perform detail-oriented activities Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. SERVICEMASTER DISASTER CLEAN UP SERVICES Water and Fire Restoration Technician

Position Overview Provides emergency restoration and disaster recovery services to customers following assigned work orders provided by the Lead Technician/Crew Chief. Job Responsibilities Performs water/fire/smoke damage and mold remediation repair as directed by supervisor to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, cleaning, light construction and demolition Sets up and monitors air movers and/or dehumidifiers May perform other cleaning duties (i.e., construction cleaning, fire/smoke/odor cleaning, mold remediation, carpet and upholstery cleaning, etc.) when part of mitigation or restoration jobs Reports any equipment malfunction to supervisor Reports any customer problems or damage to supervisor Completes assigned job tasks according to company processes while maintaining quality control on each job Available for 24-7 on call emergencies when assigned and in the event of a company all call Job Requirements High school graduate or equivalent Ability to work within a team Takes instruction and stays on task Follows company guidelines and standards Good verbal and written and communication skills Good customer service skills Can read and follow product label usage instructions Reports to work on time in a clean, complete uniform Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. Express or exchange ideas with others and receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face. Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating. SERVICEMASTER DISASTER CLEAN UP SERVICES Entry Level Technician

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FOR IMMEDIATE RELEASE SERVICEMASTER DISASTER CLEAN UP SERVICES EARNS BETTER BUSINESS BUREAU ACCREDITATION Chicago, IL – March 01, 2021 - Becoming an Accredited Business with the Better Business Bureau is an honor not accorded to all businesses, because not all businesses meet eligibility standards. ServiceMaster Disaster Clean Up Services is pleased to announce today that it has met all BBB standards and is now an Accredited Business. “Accreditation in the BBB is by invitation only” says Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “And only those businesses that meet our high standards and pass the review process are approved by our Board of Directors.” As with all businesses that are Accredited by the BBB, ServiceMaster Disaster Clean Up Services has committed to the BBB Code of Business Practices. The Code is a comprehensive set of policies, procedures, and best practices on how businesses treat consumers. These standards call for building trust, embodying integrity, advertising honestly and being truthful. Bernas adds “To maintain their Accreditation a business must be transparent, honor their promises, be responsive to their customers, and safeguard their privacy.” “We are proud to be a BBB Accredited Business,” said Imad Achmar – president of ServiceMaster Disaster Clean Up Services. “In today’s world it is imperative that our customers know how seriously we take our commitment to excellence and good customer service. Our achieving BBB Accreditation exemplifies that goal.” ServiceMaster Disaster Clean Up Services is a three-decade old company offering consumers the best in restoration and cleaning services “Our desire is to stay focused on what we do best; provide outstanding services and unsurpassed customer service,” said Imad Achmar.” For more information contact: Imad Achmar – 1- 800-763-1770 x402 imad@773restore.com About the Better Business Bureau: As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.

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At ServiceMaster Disaster Clean up Services, we can help with a variety of commercial and residential services in Des Plaines, including: Mold Damage Water Damage Pre-Loss Planning Specialty Large loss Weather Damage Fire & Smoke Damage Data and Electronics Restoration Residential Odor Removal Services https://www.servicemasterrestore.com/servicemaster-disaster-clean-up-services-des-plaines/ SERVICEMASTERRESTORE.COM Restoration Services | ServiceMaster Disaster Clean up Services

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