NEW UPDATE!!
Vantage Eye Care/Philadelphia Eye Associates is pleased to announce that we have resumed all medical and surgical services at our main locations. All our doctors have returned to their usual schedules, and most of our staff has returned as well. Our satellite offices at Wills Eye and at Will Northeast will reopen in July. We are looking forward to seeing you soon! Please feel free to call and schedule your visit or surgery! We have resumed performing surgery at both Wills Eye Hospital and the Wills surgicenters on May 11!. The hospital and surgicenters have undertaken a number of measures to ensure your safe return to their facilities.
Please understand that we are requiring a safe social distancing so appointments may be more limited. We want to reassure you that during our office closure we had been quite busy upgrading our facility and procedures to ensure a safe environment on your return to the office. Below, please find a summary of the new procedures we now follow:
Patient Protocols:
• Reduced patient volume and targeted scheduling of patients to facilitate social distancing.
• Each patient will be required to answer questions about their recent health history and any potential exposure to COVID-19
• Patients should come to their appointment by themselves unless someone is needed to translate or help with mobility.
• Patients and any family members will be required to bring and wear face masks to each appointment
• A recommendation for pre-payment to reduce time spent at the front desk.
• Recording of patient temperature upon entry to the practice
• Patients with pre-existing or underlying medical conditions are encouraged to make informed decisions about their care in consultation with their physician.
Facility Procedures:
• Regular disinfection of frequently touched surfaces and equipment
• Removal of shared print materials from common areas
• Frequent hand sanitizing protocols for patients, staff, and doctors
• Recording of staff, doctor, and patient temperatures upon presentation to the office, along with symptom questionnaire each day.
• Upgraded personal protective equipment (PPE) standards
• All staff will be using masks or face shields
• Patients and any family members will be required to wear masks
• Patients will be required to remain 6 feet apart from other patients.
Appointments may be limited and may not be with your usual doctor until later this summer. Telemedicine and medical phone checks are available every day, please ask our staff how to schedule. Our optical shops are both open!
We appreciate your patience and your loyalty during these difficult times, and all of us here wish you and your family the best. We are here for you and look forward to seeing you very soon.
Great News!!!
To all our patients and friends:
Great news!! Vantage Eye Care/Philadelphia Eye Associates is very pleased to announce that we will resume performing surgery at both Wills Eye Hospital and the Wills surgicenters on May 11!. If you have been scheduled for surgery before the COVID crisis began, we will contact you to reschedule your surgery. The hospital and surgicenters have undertaken a number of measures to ensure your safe return to their facilities.
In addition, we are starting to schedule patients who require follow up for their eye conditions. Please call for a new appointment but understand that we are ensuring a safe social distancing so appointments will be more limited at first. We want to reassure you that during our office closure we have been quite busy upgrading our facility and procedures to ensure a safe environment on your return to the office. Below, please find a summary of the new procedures we plan to follow:
Patient Protocols:
• Reduced patient volume and targeted scheduling of patients to facilitate social distancing.
• Each patient will be required to complete a COVID-19 consent form and answer questions about their recent health history and any potential exposure to COVID-19
• Patients should come to their appointment by themselves unless someone is needed to translate or help with mobility.
• Patients and any family members will be required to bring and wear face masks to each appointment
• A recommendation for pre-payment to reduce time spent at the front desk.
• Recording of patient temperature upon entry to the practice
• Patients with pre-existing or underlying medical conditions are encouraged to make informed decisions about their care in consultation with their physician.
Facility Procedures:
• Regular disinfection of frequently touched surfaces and equipment
• Removal of shared print materials from common areas
• Frequent hand sanitizing protocols for patients, staff, and doctors
• Recording of staff, doctor, and patient temperatures upon presentation to the office, along with symptom questionnaire each day.
• Upgraded personal protective equipment (PPE) standards
• All staff will be using medical grade masks or face shields
• Patients and any family members will be required to wear masks
• Patients will be required to remain 6 feet apart from other patients.
Appointments will be limited and may not be with your usual doctor until later this spring. Telemedicine and medical phone checks are available every day, please ask our staff how to schedule. Our optical shop in south Philadelphia is open!
We appreciate your patience and your loyalty during these difficult times, and all of us here wish you and your family the best. We will be here for you and look forward to seeing you very soon.
To all our patients and friends:
Vantage Eye Care/Philadelphia Eye Associates hope you are well during these difficult times. After many weeks of waiting, we are looking forward to resuming our comprehensive eye care services. As you might imagine, this will not happen without a number of changes to better protect and care for our patients, our staff and our doctors.
We want to reassure you that during our office closure we have been quite busy upgrading our facility and procedures to ensure a safe environment on your return to the office. Below, please find a summary of the new procedures we plan to follow:
Patient Protocols:
• Reduced patient volume and targeted scheduling of patients to facilitate social distancing.
• Each patient will be required to complete a COVID-19 consent form and answer questions about their recent health history and any potential exposure to COVID-19
• Patients should come to their appointment by themselves unless someone is needed to translate or help with mobility.
• Patients and any family members will be required to bring and wear face masks to each appointment
• A recommendation for pre-payment to reduce time spent at the front desk.
• Recording of patient temperature upon entry to the practice
• Patients with pre-existing or underlying medical conditions are encouraged to make informed decisions about their care in consultation with their physician.
Facility Procedures:
• Regular disinfection of frequently touched surfaces and equipment
• Removal of shared print materials from common areas
• Frequent hand sanitizing protocols for patients, staff, and doctors
• Recording of staff, doctor, and patient temperatures upon presentation to the office, along with symptom questionnaire each day.
• Upgraded personal protective equipment (PPE) standards
• All staff will be using medical grade masks or face shields
• Patients and any family members will be required to wear masks
• Patients will be required to remain 6 feet apart from other patients.
We will begin scheduling regular appointments as soon as we get the go ahead from the state and local authorities. Patients with visual problems, and those with ongoing eye conditions that need monitoring should call our office beginning May 4 to schedule. Appointments will be limited and may not be with your usual doctor until later this spring. Telemedicine and medical phone checks are available every day, please ask our staff how to schedule. We are still working with limited staff so please be patient if you have to leave a voicemail, we will get back to you. Those who need eyeglasses should call our optical shop which is open 5 days a week for repairs or replacement.
Patients who were previously scheduled for surgery will be contacted by our surgery coordinators to reschedule when we have a more definite idea when we will be able to start surgery. We are awaiting further guidance from the state and from our Wills Eye facilities.
We appreciate your patience and your loyalty during these difficult times, and all of us here wish you and your family the best. We will be here for you and look forward to seeing you very soon.
https://www.rollingstone.com/product-recommendations/lifestyle/how-to-prevent-coronavirus-touching-face-eyes-975542/
ROLLINGSTONE.COM
Glasses Make a Comeback as CDC Warns Against Touching Your Eyes
Dear Patients,
In response to the ongoing COVID-19 crisis, Vantage EyeCare’s Philadelphia Eye Associates division has instituted new telemedicine and phone consultation services. Telemedicine visits with one of our doctors can be scheduled from your home at a time that is convenient for you. All you need is a cell phone with a camera or a computer with a webcam and microphone.
Here are the steps to schedule a telemedicine visit:
• Call the office to schedule your “visit.”
• If you are using a computer with a webcam and microphone, activate your patient portal by clicking on the link sent to you in an email from our staff. Then create a password and log in.
• If you are using a cell phone, download the PocketPatient app sent to you in the email from our office. This app will work on all Android and iPhone devices. Once again you will be prompted to create a password. Using your cell phone with a wifi connection will improve the quality of the visit and is recommended.
• At the time of your visit, you will receive an email link to start the visit. Our staff will also call you just before your appointment to remind you.
During your visit, the doctor will review your past medical and ocular history, discuss any current eye health concerns, and do an external eye exam. Obviously, a thorough eye examination is not possible remotely, but many common eye problems can be reviewed and addressed in this manner. Eye emergencies may still need to be seen in person in our offices if it is deemed necessary by your provider.
Medicare and most commercial insurance plans are now covering this service.
If you have lost or broken your glasses, we can begin the process of ordering a replacement pair as long as they were made in our lab.
Thank you for continuing to choose Philadelphia Eye Associates as your eyecare provider during the COVID-19 emergency.
If you have questions, feel free to contact our office. We continue to be here for you.
