Premier Bank Mortgage Loan Center

Position Summary: A Relationship Banker will delivers exceptional customer experience while proactively providing solutions, building relationships, and helping consumer and small business customers achieve their financial goals. The Relationship Banker also provides customer, sales, service and operational support to branch colleagues and partners. Duties and Responsibilities: Acquire and deepen the branch customer base through a variety of proactive sales and service activities. Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing Consistently execute activities and behaviors to meet established branch expectations. Responsible for opening accounts, consumer loans, home equity lines of credit, referrals to business partners and operating a cash drawer when necessary. Establish close working relationships with business partners (Mortgage, Small Business, Commercial, Investment, etc.), referring customers when appropriate to provide financial solutions Help to resolve customer concerns and escalating issues as needed Perform lobby engagement activities to connect with customers and determine solutions to meet their needs Educate customers on options for managing financial transactions by leveraging technology, tools and resources. Consistently meet/exceed customer experience and individual/team production goals Education, Certification, License and Experience: Two years of experience interacting with people, demonstrated through work, military, or education Skills and Knowledge: Excellent interpersonal, communication and organizational skills. Ability to meet or exceed performance objectives Experience fostering and developing strong relationships Ability to interact with integrity and professionalism with customers and team members Knowledge of CSR policies and procedures including various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each Act. Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor. Work Environment: This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position. Premier Financial Corp is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status. The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is “at will” and may be terminated at any time. Apply online for consideration - Copy and paste below into browser. https://recruiting.ultipro.com/FIR1016FDEF/JobBoard/983598ca-a42d-47ad-8f97-72d497ff4970/Opportunity/OpportunityDetail?opportunityId=055bd6eb-4ab5-49b3-b47c-e16390e8926b Position Details: Job Code: BRRLBKR1 Classification: hourly Salary Grade: 23 Incentive: yes Position type(s): Full Time Travel: 5 % Work schedule: Mon-Fri 8-5 , Sat 9-12 or as needed for branch support PREMIER BANK Relationship Banker

Michele Delgross, Branch Manager of our Streetsboro office and Bill Childers, President & CEO of the United Way of Portage County Ohio working hard at the United Way's Campaign Kickoff Event.

The 3-3-0 Show LIVE is promised to be a great time as part of the Premier Bank Community Event Series! 🎶 The Youngstown Foundation Amphitheatre 23 September at 10:02 · Youngstown's only live and local hip hop station 102.3 is bringing DJ Chip Banks "3-3-Show" LIVE to the Youngstown Foundation Amp on Saturday, October 3rd as part of the Premier Bank Community Event Series! Limited capacity, get your tickets now! http://ow.ly/epls50BrASV

Our Hudson Branch is hosting a Pet Food Drive for the entire month of October to benefit the Greater Hillsdale Humane Society! Stop by to visit our team and drop off your donation today! 🐾💙🐕‍🦺🐈

Position Title: Customer Service Representative Department: Retail Position Reports to: Client Service Manager Position Supervises: No Direct Reports Position Summary: Support the company’s mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers. Duties and Responsibilities: Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First. Provides exceptional service with knowledge of all retail products and services. Adhere to the Six-Step Experience guidelines with each customer interaction. Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices. Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests. Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Demonstrates a positive reflection of the organization in public through their actions and behaviors. Maintain and ensure compliance standards by complying with all bank policies and procedures. Coordinate service requests with other departments. Complete other duties as assigned. Education, Certification, License and Experience: High school graduate or equivalent. Previous cash handling or customer service preferred Skills and Knowledge: Excellent interpersonal, communication and organizational skills. Professional appearance, dress, and behaviors. Problem solving, critical thinking skills and time management skills Detail oriented and the ability to manage multiple initiatives in a timely manner. Ability to operate related computer applications and business equipment Engage in completing the job specific learning plan. Knowledge of CSR policies and procedures including various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each Act. Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor. Work Environment: This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position. Premier Financial Corporation is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status. The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is “at will” and may be terminated at any time. Position Details: Job Code: CSR Classification: hourly Salary Grade: 21 Incentive: 1 % Position type(s): Full Time Travel: 0% or as needed for training/other branch assistance Work schedule: Mon. - Thur. 8 am - 5 pm, Fri. 8 am- 6 pm and Sat. 8 am to between 12 pm and 4 pm PREMIER BANK Customer Service Representative - Lexington

We’re proud to be a recognized as a Home Possible RISE Award winner for the second year in a row! Please visit bit.ly/30fMwX4 for more information! #HomePossibleRISEAwards

Jim Swift, Commercial Lending Manager partnered with Greater Fort Wayne Business Weekly for an informational webinar on commercial lending for small to medium businesses. Visit bit.ly/316XfmA for the highlights of the recent webinar.

Thank you, Valley Partners for all that you do to spread kindness and share in our efforts to make our communities stronger! 💙 #PoweredByKindness YOUTUBE.COM Premier Bank - Powered by (kind) People. Fueled by You. - Valley Partners

Thank you, Salvation Army of Mahoning County for all that you do to spread kindness and share in our efforts to make our communities stronger! 💙 #PoweredByKindness YOUTUBE.COM Premier Bank - Powered by (kind) People. Fueled by You. - The Salvation Army

Spring has sprung! 🌷☀ Happy First Day of Spring!

Thank you, Beatitude House for all that you do to spread kindness and share in our efforts to make our communities stronger! 💙 #PoweredByKindness YOUTUBE.COM Premier Bank - Powered by (kind) People. Fueled by You. - Beatitude House

Scammers reportedly are using websites that mimic government unemployment insurance (UI) benefits websites. These websites trick people into thinking they’re applying for UI benefits, and they wind up giving the scammers their personal information. The Federal Trade Commission has additional details and the steps to take to protect yourself! 𝗠𝗲𝗺𝗯𝗲𝗿 𝗙𝗗𝗜𝗖 CONSUMER.FTC.GOV Scammers reportedly using fake unemployment benefits websites as phishing lures