Qualified Advisor
It really doesn't matter where your Travel Advisor works (from home or in an office). Their qualifications and education is what should be most important to you. Plus any consortia & the businesses they are affiliated with like ASTA, CLIA, and Travel Leaders. Do they hold any certifications meaning they have invested time and money into their business? Do your own research and call and ask questions about them you are hiring a professional.
We serve all of Northern California with an office in San Francisco, Arcata, & my home office in Crescent City, CA. We are always available by phone, but any meetings must be scheduled in advance.