Hi, My name is Saurabh Sundariyal (Nick) and I am your Customer Success Manager at BirdEye! I currently work with BirdEye Inc. and love ensuring our clients are successful with our products. I believe in the 10X rule created by Grant Cardone - at the workplace and in life too!
As a Customer Success Manager, my primary function is to successfully onboard new clients. In this individual contributor role, I proactively work with clients to drive increased platform adoption, business value and overall satisfaction during the onboard period. I utilize superior customer success skills, expert product knowledge as well as industry's best practices in order to provide consultative advice to clients so they can optimize the capabilities of the BirdEye platform.
I'm a competent professional with 8+ years of experience in B.P.O/K.P.O operations, Customer Services, Escalations management, Quality Analysis, Training and Development, Team coaching and mentoring, Stakeholder Management, Project Life cycle Management and Client Relationship Management.
#CustomerSuccess
#Operations
#ClientRelationshipManagement
#TeamDevelopment
#CustomerSupportServices
#TrainingandDevelopment
#AccountLifecyclemanagement
#StakeholderManagement
#QualityManagement