This #CustomerServiceWeek, Open Access BPO celebrates the hard work and commitment of our teams to serve customers wherever and whenever support is needed. They're truly our #DreamTeam!
#WeSpeakYourLanguage #OADreamTeam #CustomerService
How does your business deal with #CustomerService mishaps? Optimize your service recovery plan strategy to avoid failing your customers' expectations: https://zcu.io/MZ5X
#WeSpeakYourlanguage #CustomerServiceStrategy #ContactCenter
OPENACCESSBPO.COM
The 4 basic steps to customer service recovery
Hiring the right people for your #CustomerService team is key to achieving great customer experiences. Get familiar with these creative call center recruitment strategies before collaborating with a #BPO firm: https://zcu.io/hm9G.
#WeSpeakYourLanguage #Recruitment
Good #CustomerService requires speed and efficiency. Create hassle-free customer experiences by overcoming common strategy mistakes that slow down customer support: https://zcu.io/nVt9.
#WeSpeakYourLanguage #CallCenter
Highly trained #CustomerService team leaders help businesses manage customer support better. Here are top 10 necessary skills team leaders must have to ensure a successful #CallCenter: https://zcu.io/gYmW.
#WeSpeakYourLanguage #Leadership
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10 Skills customer service team leaders must have
Are you providing your customers the fast and convenient support they serve? Learn how you can build hassle-free customer journeys for your target markets: https://zcu.io/mUPB.
#WeSpeakYourLanguage #CustomerExperience #ContactCenter
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.
When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.
#WeSpeakYourLanguage #OACelebratesDiversity #GlobalDiversityAwarenessMonth
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team: https://zcu.io/5Arf
#WeSpeakYourLanguage
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0
#WeSpeakYourLanguage #Outsourcing
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What are the different types of content moderation?
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5
#WeSpeakYourLanguage #CustomerSatisfaction #CustServ
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi
#WeSpeakYourLanguage
Prevent cancellations and help your #CustomerService team retain customers with these #CustomerRetention strategies. Here's how: https://zcu.io/b7hc
#WeSpeakYourLanguage #CustomerExperience
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5 Customer retention best practices call centers must consider
A scripted reply is the last thing people want to hear when calling you for #CustomerSupport. Ensure a clear response plan for these common #CallCenter scenarios is included in your training program when selecting an #offshore #BPO firm: https:/zcu.io/UwoK
#WeSpeakYourLanguage
Open Access BPO Makati serves as the flagship #outsourcing facility for our growing workforce and multifaceted programs.
These offices have the highest seating capacity among our locations, allowing us to offer our full suite of services in English and more than 30 Asian and European languages. Learn more: https://zcu.io/Sb9O
#WeSpeakYourLanguage
14 years of experience in the business. 6 delivery sites. 30+ languages supported.
Open Access BPO has been a key player in the offshoring industry since 2006. Our multilingual capabilities and agile solutions enable companies to achieve their unique business goals in areas including customer support, content moderation, and back office support.
Our solutions are driven by secure operations and multicultural teams to provide hassle-free experience to customers across the globe. Open Access BPO has your back if you need help in managing your offshore business operations: https://zcu.io/aZ3u
#WeSpeakYourLanguage
Save time and cost on your #hiring process by reducing #EmployeeAttrition rate. Take proactive measures to avoid these five common #CallCenter issues that cause agents to quit: https://zcu.io/m848
#WeSpeakYourLanguage #CustomerService #WorkforceManagement
OPENACCESSBPO.COM
Top 5 reasons why call center agents quit
How well are you treating your clients? These figures suggest that providing warm and friendly #CustomerSupport improves your relationship with your consumers: https://zcu.io/Mb48
#WeSpeakYourLanguage #Inbound #CustomerService
Make the most out of every conversation with your clients by incorporating these types of questions into your #CustomerService approach: https://zcu.io/W7q4
#WeSpeakYourLanguage #CallCenter #CustomerSupport
In a The Wall Street Journal feature, Open Access BPO's CEO Ben Davidowitz reveals some of the multilingual #CallCenter’s measures for coping and thriving in the wake of a pandemic and beyond.
Read the full story here: https://zcu.io/iUd4
#WeSpeakYourLanguage
OPENACCESSBPO.COM
The Wallstreet Journal Highlights Open Access BPO's Operational Resilience
What defines good #CallCenter agent experiences and why are they important?
At Open Access BPO, we believe that happy employees = happy customers. That's why we look out for these three factors to ensure an empowered workforce: https://zcu.io/IhOq
#WeSpeakYourLanguage
Extending #CustomerService on #SocialMedia is essential to customer success as modern consumers become more dependent on these digital platforms. See what strategies you need to implement to get the most out of your online operations: https://zcu.io/0wFt
#WeSpeakYourLanguage
Having the ability to speak customers' language differentiates brands in a crowded marketplace. Multilingual #CallCenters not only enable these industries to deliver effective #CustomerSupport, they also ensure strong global presence: https://zcu.io/8tuI
#WeSpeakYourLanguage
The pandemic challenged every company's ability to respond to unforeseen events.
Open Access BPO's quick and effective recovery framework enables our programs to stay open 24/7 throughout #COVID19. Here's how.
#WeSpeakYourLanguage #Outsourcing #BusinessContinuity
Here's how Open Access BPO responded to COVID-19
Open Access BPO redefines business resiliency with agile and seamless business continuity solutions to see brands throughout the pandemic. We ensure uninterrupted service for your business while prioritizing the safety and health of our OABPO family. That’s the Open Access difference.
Open Access BPO redefines business resiliency with agile and seamless business continuity solutions to see brands throughout the pandemic. We ensure uninterrupted service for your business while prioritizing the safety and health of our OABPO family. That’s the Open Access difference.
Open Access BPO redefines business resiliency with agile and seamless business continuity solutions to see brands throughout the pandemic. We ensure uninterrupted service for your business while prioritizing the safety and health of our OABPO family. That’s the Open Access difference.
Open Access BPO redefines business resiliency with agile and seamless business continuity solutions to see brands throughout the pandemic. We ensure uninterrupted service for your business while prioritizing the safety and health of our OABPO family. That’s the Open Access difference.
Open Access BPO redefines business resiliency with agile and seamless business continuity solutions to see brands throughout the pandemic. We ensure uninterrupted service for your business while prioritizing the safety and health of our OABPO family. That’s the Open Access difference.
Open Access BPO redefines business resiliency with agile and seamless business continuity solutions to see brands throughout the pandemic. We ensure uninterrupted service for your business while prioritizing the safety and health of our OABPO family. That’s the Open Access difference.
See more at
openaccessbpo.com
China is one of the strongest and most dynamic economies in the world. Look out for these industries to make the most of the business opportunities the Chinese market can offer: https://zcu.io/MCRo
#WeSpeakYourLanguage #Offshoring #Outsourcing
